Privacy policy

At LUSTRÉA, all sales are final. We do not offer refunds on purchases.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, we’ll make it right.

• Contact our Customer Support within 14 days of delivery.
• Provide your order number, photos of the item, and packaging.
• Once confirmed, we’ll send you a replacement or offer store credit.
• Return shipping costs for these cases are fully covered by us.

Not Eligible for Return

• Opened or used skincare products (for hygienic reasons).
• Gift cards, sale/clearance items, or products marked “Final Sale.”
• Orders past 14 days from delivery.

Exchanges

We offer exchanges or store credit only for defective, damaged, or incorrectly shipped items. If your item qualifies, we’ll process your replacement as quickly as possible at no extra cost.

International Orders

International customers are responsible for shipping, duties, and taxes unless the return is due to a damaged, defective, or incorrect product.

Important Notes

• Please do not ship items back without contacting us first.
• Unauthorized returns or chargebacks may delay resolution.
• Our policies are designed to ensure fairness and sustainability while protecting product integrity.

When you shop with us, you can feel confident knowing that we stand behind the quality of every product we send out.