Refund policy

All sales are final. We do not offer refunds on purchases.

Damaged, defective, or incorrect orders — If your order arrives damaged, defective, or incorrect, we’ll make it right. Contact our customer support at lustrea.skin@gmail.com within 14 days of delivery with your order number and photos of the item and packaging. Once confirmed, we’ll send you a replacement or offer store credit. Return shipping costs for these cases are fully covered by us.

Not eligible for return — Opened or used skincare products (for hygienic reasons). Gift cards, sale/clearance items, or products marked “Final Sale.” Orders past 14 days from delivery.

Exchanges — We offer exchanges or store credit only for defective, damaged, or incorrect orders.