Shipping policy

Thank you for shopping with us! We want to ensure that your order reaches you quickly and safely. Please review our shipping policy below.

Processing Times

Orders are processed within 1–2 business days after payment is confirmed (excluding weekends and holidays).

You’ll receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

Standard Shipping: 3–5 business days — $4.99

Expedited Shipping: 1–2 business days — $9.99

Free Shipping: Available on orders over $60 (U.S. only)

Delivery times are estimates and may vary due to factors outside our control (e.g., weather, carrier delays).

Shipping Locations

We currently ship to USA.

Unfortunately, we do not ship to other Countries at this time.

Order Tracking

Once your order ships, you’ll receive a tracking number via email. You can use this to monitor the status of your shipment.

Customs, Duties Taxes

International customers are responsible for any customs and import taxes that may apply.

We are not responsible for delays caused by customs.

Lost, Damaged, or Stolen Packages

We are not liable for packages lost or stolen after delivery is confirmed by the carrier.

If your order arrives damaged, please contact us within 3 days at lustrea.skincare@gmail.com with photos of the damage so we can help resolve the issue.

Questions

If you have any questions about shipping or your order, please contact us at:
📧 lustrea.skincare@gmail.com